Amazon Announces Plans for Customer Service Center in Berlin

28.06.2011

• After announcing the opening of two new logistics centers in Rheinberg and Graben, Amazon is set to open a new Customer Service Center in Berlin in July.
• The center will create up to 400 long-term jobs over the next three years.

Berlin, June 28, 2011 - Amazon has announced plans today for the establishment of a new Customer Service Center in Berlin. The new facility will create up to 400 permanent jobs over the next three years plus an additional 400 seasonal jobs during the peak sales seasons. The new center is slated to begin operations in July.

The Berlin location will be the second Customer Service Center in Germany and will provide service to Amazon.de customers together with the center in Regensburg. The building is located in the DomAquarée building in Berlin-Mitte. There, Amazon employees will answer customer inquiries via email and telephone as well as live, in an online chat. They will also provide technical support for the Amazon Kindle and MP3 stores.

"We are pleased to announce our decision to open a new Customer Service Center in Berlin," said Tim Hickler, Director of Customer Service for Europe. "Berlin is an outstanding location that offers us access to the kind of highly qualified personnel we need to provide the high standard services that our customers expect. We look forward to hiring new employees from the region starting immediately."

Berlin's Mayor Klaus Wowereit commented, "I welcome Amazon's plans to open a new Customer Service Center in Berlin. When a company with global operations chooses Berlin, it always reflects a positive evaluation of the conditions that Berlin offers businesses and the business climate in our city in general. The outstanding human capital in the region and our excellent infrastructure are what persuaded the company to locate their new center in the capital. That will create jobs in the city and benefit Berlin.”

René Gurka, Managing Director of Berlin Partner GmbH, said, "Amazon accepted the package Berlin offered, once again proving Berlin's attractiveness as a location for business. Global companies like Amazon are a calling card for Berlin and its strong services sector. Our investor services department assists companies moving to the city, giving them access to the labor market and helping them with their recruiting needs. Berlin's rich pool of highly qualified talent and the city's outstanding infrastructure contributed to Amazon's decision. We are pleased that up to 400 new long-term jobs will be created in Amazon's new Customer Service Center."

The central location in the heart of Germany's vibrant capital, the availability of highly qualified personnel, and the excellent public transportation infrastructure were the primary factors driving Amazon's decision to locate its new Customer Service Center in Berlin.

Jobs at Amazon

Amazon is currently seeking employees in Berlin for general customer service as well as for digital, technical services. There are additional vacancies for management and support staff. Applicants should be highly motivated, dynamic, and ambitious. They should share Amazon’s commitment to providing the company’s customers first-class service and an exceptional shopping experience. Interested parties can find more information or file an application at www.amazon.de/karriere. Applications may also be sent directly to berlinjobs[at]amazon.com. From July 4th through 27th, job-seekers may also visit Amazon at the DomAquarée (Karl-Liebknecht Strasse 5, 10178 Berlin) between the hours of 9:00 a.m. and 5:00 p.m. to learn more about open positions. No appointment is necessary. In addition to its new Customer Service Center in Berlin, Amazon recently announced the establishment of two new logistics centers in Rheinberg, North-Rhine-Westphalia, and Graben, Bavaria, which are slated to begin operations in the fourth quarter of 2011. Positions are also being filled at these locations. Applicants can research open positions on Amazon's website at www.amazon.de/karriere and submit applications online.

Amazon.de

Amazon.de opened its virtual doors in Germany in October of 1998. Amazon's goal has always been to be the world's most customer-friendly company, where customers can find everything they want to buy online at the best possible price. Amazon.de and sellers who list their products with Amazon offer millions of new, refurbished, and used products in departments including books, music, MP3s, movies, games, kitchenware, home and garden, electronics and photography, watches and jewelry, clothing and shoes, toys and baby products, sports and leisure, health, beauty, and perfumes, home improvement and auto repair, pet supplies, groceries, computers and software, and magazines. Amazon Web Services offers developers access to Internet infrastructure based on Amazon's own back-end technology platform, which they can use to facilitate almost any kind of transaction. Kindle, Kindle 3G, Kindle with Special Offers, Kindle 3G with Special Offers, and Kindle DX are Amazon.com's revolutionary reading devices with mobile data capability that allow users to download and read books, newspapers, magazines, blogs, and personal documents on a clear, high-resolution E-Ink display that is as comfortable as reading on paper. Kindle 3G, Kindle 3G with Special Offers und Kindle DX use the same 3G wireless technology as modern mobile phones, which means that users never have to search for a Wi-Fi hotspot. Kindle is the top-seller among the millions of products offered by Amazon.com. www.amazon.de is one of the websites maintained by companies in the Amazon group. Further Amazon websites include: www.amazon.com, www.amazon.co.uk, www.amazon.de, www.amazon.fr, www.amazon.co.jp, www.amazon.ca, www.amazon.cn and www.amazon.it. Amazon.de is a trade name for Amazon EU S.à.r.l., Amazon Services Europe S.à.r.l, and Amazon Media EU S.à.r.l., all wholly-owned subsidiaries of the worldwide online merchant, Amazon.com, Inc. (NASDAQ: AMZN) based in Seattle, Washington. Unless indicated otherwise by the context, "Amazon.com," "we," "our," and related terms in the above text refer to Amazon.com, Inc. and the companies of the Amazon Group.

Forward-looking Statements

This press release contains forward-looking statements as defined by paragraph 27A of the Securities Act of 1933 and paragraph 21E of the Securities Exchange Act of 1934.

Actual results may differ significantly from management’s expectations. These forward-looking statements involve risks and uncertainties that include, among others, risks related to competition, management of growth, new products, services and technologies, potential fluctuations in operating results, international expansion, outcomes of legal proceedings and claims, fulfillment center optimization, seasonality, commercial agreements, acquisitions and strategic transactions, foreign exchange rates, system interruption, inventory, government regulation and taxation, payments and fraud. More information about factors that potentially could affect Amazon.com’s financial results is included in Amazon.com’s filings with the Securities and Exchange Commission, including its most recent Annual Report on Form 10-K and subsequent filings.

For further information:

Amazon.de GmbH Public Relations

Christine Höger

Marcel-Breuer-Str. 12

80807 Munich

Tel.: +49 89 35803-233

Fax: +49 89 35803-406

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